FAQ
How long will it take for my order to arrive?
All items are made upon order. All products require custom printing, sewing and quality inspection so most items will ship within two weeks of the order date. Once inspection is complete, items are mailed via the shipping method you have chosen during check out. International shipping will take about 1-2 additional weeks. Many of our items are custom cut and sew projects, so please be patient with us while we create your original piece of ZMC merch! If you have not received any update on shipping after 14 business days, please reach out to me with your order number.
Returns? Exchanges?
We do not offer returns unless the order arrives damaged. If your order is damaged, please let us know within 3 business days of delivery along with photos of the merch. We order items based on the exact amount of orders so exchanges and returns aren't possible. However, if your items arrived damaged, please email me and I will do my best to correct it for you.
Live outside of the US and need to know about customs or taxes?
All pricing does not include customs or taxes. Please note that extra fees charged by customs will need to be covered by the customer. Shipments may arrive in multiple parcels due to where stock is available, so if this will be an issue for you, please reach out to us prior to ordering with the items you’d like to order. We will try to see if we are able to accommodate your order!
Will _____ item ever come back or be reprinted?
I do my best to keep a constant flow of new and fresh items in the store. New projects and ideas are what fulfills us creatively. Because of this, we rarely go back to old designs or do reprints. However, once or twice a year, we will try and bring back any highly requested designs! This is usually around Black Friday and the holiday season.
I have another question!
Cool! Write to us and I will do my best to help you out!
Contact
Please use info@zombiemakeoutclub.com to get in touch with us regarding orders.